It's Time for a Change

1. User Creation including their demographic and official details
2. Creation of Roles and assignment of their access rights and grants. Access rights and grants creation is done based on the least privilege method
3. Vendor Creation including their official details and contacts
4. Category Creation including Parent and Child relationships. An unlimited set of Categories and Children are supported
5. Product Creation, their costs, association to a category, upload of images, brand association, and more
6. Category/Product specification with the ability to create an unlimited list of specifications for each category/product
7. Banner controls with schedules and periods to display special products/sales in addition to upload their images
8. Creation and controls of Deals of the Day functionality and to be able to create the slogans and upload pictures for display
9. Customer Creation and their management including their details, contacts, user account, approvals, order history, order fulfillment and more
10. Order approvals and tracking and update on delivery
11. Inventory management of products and their inventory numbers
12. Unlimited number of eMail Template creation that are used at various stages in the workflow processes right from Customer Registration, Approval, Order Placement, Order Approval, Delivery Notification, Confirmation of Delivery, a number of internal eMail Notifications, etc.
13. Feedback notifications and their approval for display and reply by the Administrator. The Admin can then redirect such feedback to responsible personnel/departments for necessary actions
14. A variety of Reports that cover purchases, site visits and activities and statistics, Customer feedback, inventory, etc. Additional Reports could be developed specific to a Customer’s needs

The Supplier sends the Delivery Service Provider the list of all consignments to be delivered to Customers in the form of an Excel Spread Sheet. This data is uploaded into the HTO Processing System as the first step

The features supported are :

1. View the list of consignments to be delivered to Customers as sent by the Supplier using advanced filters
2. Expand each item to present all the details such as Delivery ID, Date, Qty, Address, etc
3. Functionality to Edit and/or Delete records
4. Functionality to Add new consignments that are to be delivered on an adhoc basis

Prepare Load Advices based on the route of the truck for a specified date. It is possible to prepare these Load Advices in advance. As the consignments are loaded onto the truck, they are marked off on the Load Advice and in case additional space is available new consignments could be added and confirmed. While sometimes, a planned load may not fit the truck, such consignments are withdrawn and marked for loading on a different truck or added to the Load Advice for the next day. Functionality has been provided to enter the details of persons who loaded, checked and picked the consignments, the date of dispatch, the driver and co-driver names, the vehicle number, etc. for identification, audit and quality assurance purposes.

Once the consignments have been delivered, the details of such deliveries are updated into the records. Delivery of consignments could be :

1. Complete Delivery - The full consignment was delivered and accepted by the Customer
2. Partial Rejection by Customer - On Delivery, the Customer could Accept some part of the consignment and Reject the balance due to various reasons such as : Damaged on Delivery; Wrong Item Delivered; etc.
3. Full Rejection by Customer - Under some circumstances, the Customer could Reject the Full Consignmentt
4. Not Delivered - Sometimes the Customer may not have been available at the Delivery location.

Based on the delivery of consignments to Customer, there are times when Customers inform the Supplier of items that are to be returned to them. In most cases this situation arises because of the possible following reasons :

1. The item was found damaged when the consignment was opened
2. The items were not what was ordered
3. The number of items were different to what was ordered

The features supported are :

1. Upload and View the list of consignments to be collected from Customers as sent by the Supplier using advanced filtersd
2. Expand each item to present all the details such as Collection ID, Date, Qty, Address, etc.
3. Functionality to Edit and/or Delete records
4. Functionality to Add new consignments that are to be collected on an adhoc basis

Prepare the Collection Advices based on the route of the truck for a specified date. It is possible to prepare these Collection Advices in advance. As the consignments are collected and loaded onto the truck, they are marked off on the Collection Advice. Functionality has been provided to enter the details of persons who collected the consignments, the date of collection, the driver and co-driver names, the vehicle number, etc. for identification, audit and quality assurance purposes

While collecting the consignments, there could the following situations :

1. Full consignment was collected
2. Partial consignment was collected
3. Consignment was not collected as the Customer was not available

Once the truck Driver completes the route assigned and returns to the Warehouse the actual status of collections for each consignment is updated into the application.

Once the consignments are collected from the Customers and brought to the Warehouse, these consignments are placed on Pallets in a specific order and the pallets are sequentially numbered. This helps in quick identification of where the consignments are stored and then can be retrieved. Once the pallet is full, all the consignments are packed together for return to the supplier. From the pallet number, all consignments placed on the pallet can be easily identified. Additional functionalities have been provided to update the record with regards to the date, Driver Name, Truck Number, etc. through which the Pallet was dispatched to the Seller.

1. Definition of the Organization and Departments involved within
2. Definition of Authorized Users
3. Define the escalation path at each User
4. Define the maximum time (in terms of business days) that an activity should be cleared and if not done, the activity to be automatically escalated to the next in line or manually re-assigned by a Superior Authority
5. Integration to a Document Content Management System that stores all the relevant documents associated with an activity
6. Define the escalation path at each User
7. Facility to upload relevant documents and their encryption so that only Authorized Users are allowed to view them

1. Definitions of Drawers/Cabinets based on Subject / Project / Activity/ Users
2. Supports multiple type of formats of documents (multiple types of content such as HTML, XHTML, XML, XSL, WML, JPEG, TIFF, AVI, MPEG, Word, PDF and Excel in addition to large binary objects)
3. Functionality to be able to Search and Retrieve and View/Print based on User Authorization
4. Maintain and ability to review by versioning tagged with accessed User details including time stamp
5. Audit trail of access and edit / association of Notes/Memos by Users
6. Maintain repository of all deleted entities that could be retrieved if and when needed for re-use or audit purposes including the original document
7. Support encryption of all documents to ensure security and confidentiality
8. Support a scheduler both automatic and manual functionality for Back-up and Archival within and external to the deployed system thus achieving Disaster Recovery and Protection
9. All documents received to be scanned and linked to its appropriate activity. Thus bringing in a totally paperless environment and efficient retrieval

1. Functionality to create the Organization/Roles Structure / Modify as required
2. Associate Personnel to the various Positions/Roles identified
3. Accessibility of this structure to the Workflow Process definition schema
4. Definition of Roles and Responsibilities per Role

1. Functionality to be able to develop eMail Templates for various business actions at each and every step
2. Functionality to be able to define documents via hyperlinks that need to be attached to an eMail Template
3. Functionality to be able to create the eMail with appropriate document attachment Links embedded into the eMail Template
4. Functionality to be able to define the Personnel in association from the Organization/Role schema to whom the eMail has to be sent in the “To” and “Cc” sections of the mail at the time of defining the eMail Template with an option to add a recipient from the Address Book.
5. All eMails’ sent to become part of the Document Traceability functionality for retrieval and audit
6. Functionality to receive eMail response notification on “Read” of the eMail by the Main Recipients and to be registered in the Traceability functionality. This is to be used for update on Users Dashboards and Non-Repudiation

1. Functionality to define SMS templates based on the activity being addressed
2. The Users to receive these SMS’s would be simultaneously defined while defining the Recipients of the SMS as and when defined under eMail Integration

1. All access to the Website and Intranet shall be controlled by the Username and Password issued by the Website Administrator.
2. Functionality for external users to register and obtain their Username and Passwords after authorization
3. Users would have to change their passwords on first access and subsequently
4. Reset Passwords functionality to be automated taking care of security
5. To ensure Authenticity of requesting External User, eMail/SMS challenges could be incorporated
6. All External User Log-in to be challenged by “Captcha” functionality to ensure human interaction. This would be in addition to the Username and Password functionality.

1. On Log-in by any User, a Dashboard to be presented of eMails that have been received and not read, actions pending to be completed by the Logged-in User sorted in the ascending order of time left for completing the activity. All listing to be color coded based on the importance and urgency
2. Activities that have been escalated to the Logged-in User with reason.
3. Hyperlinked activity display for single mouse click to present the business screen of the activity

Integrations to other systems has always been part of all projects executed by iTWINE. It is with such expertise that we believe that we shall be able to achieve integrations to name a few:

1. Payment Gateways
2. eMail and SMS
3. 3^rd Party Applications