It's Time for a Change

1. User Creation including their demographic and official details
2. Creation of Roles and assignment of their access rights and grants. Access rights and grants creation is done based on the least privilege method
3. Vendor Creation including their official details and contacts
4. Category Creation including Parent and Child relationships. An unlimited set of Categories and Children are supported
5. Product Creation, their costs, association to a category, upload of images, brand association, and more
6. Category/Product specification with the ability to create an unlimited list of specifications for each category/product
7. Banner controls with schedules and periods to display special products/sales in addition to upload their images
8. Creation and controls of Deals of the Day functionality and to be able to create the slogans and upload pictures for display
9. Customer Creation and their management including their details, contacts, user account, approvals, order history, order fulfillment and more
10. Order approvals and tracking and update on delivery
11. Inventory management of products and their inventory numbers
12. Unlimited number of eMail Template creation that are used at various stages in the workflow processes right from Customer Registration, Approval, Order Placement, Order Approval, Delivery Notification, Confirmation of Delivery, a number of internal eMail Notifications, etc.
13. Feedback notifications and their approval for display and reply by the Administrator. The Admin can then redirect such feedback to responsible personnel/departments for necessary actions
14. A variety of Reports that cover purchases, site visits and activities and statistics, Customer feedback, inventory, etc. Additional Reports could be developed specific to a Customer’s needs

1. Different sections of the Home Page dedicated for promotions, deals of the day, or any announcements, etc., new arrivals, popular views, best sellers, brands, Notices, Connect via Social Network, Quick Links to important aspects areas in the website, etc.
2. Headings that can be used for quick access to desired Categories, Help, FAQ, and many more
3. Thumbnail pictures of products
4. Registration process of New Users and Log-in of Registered Users
5. Quick link to the Shopping Cart
6. Section to place important Notices, Policies, Procedures such as Shipping, Purchase Policies, etc.
7. Section to place options to subscribe to News Letters, Feedback, Help, Links to Social Media, Contact Us, etc.
8. Footer for other important Quick Links to Shop, Help, Account, Policies, etc.

1. Side Menu to access all the different categories.
2. Display of available items within a selected category with thumbnail pictures
3. Differentiate from those items that are available or out of stock
4. Ability to sort the items based on Popularity, price (Low to High/High to Low), items in stock, discounts, on-sale, etc.

The product view

1. Facility of zoom with mouse over.
2. Information of the product details
3. Colour and/or any other options that are relevant
4. Specifications of the product – unlimited so as to suite the product
5. Comparison with other related products
6. Customer Reviews and feedback

1. Log-in for Registered Users and for New Users

The view of the Shopping Cart and Confirmation of the Order

1. Details of the item chosen, its price, delivery schedule, Address of Delivery, etc
2. Option to continue shopping or Checkout
3. Can be customized to print the details as an Invoice/Quote

1. Capture of the Delivery Address after purchase
2. Can be customized to capture a different Billing Address
3. Addresses once entered are saved in the database and presented for use during the next purchase

1. My Account Details including Name, Contact, Address, Identification
2. My Transaction History
3. My Orders in process
4. Change Password

1. Definition of the Organization and Departments involved within
2. Definition of Authorized Users
3. Define the escalation path at each User
4. Define the maximum time (in terms of business days) that an activity should be cleared and if not done, the activity to be automatically escalated to the next in line or manually re-assigned by a Superior Authority
5. Integration to a Document Content Management System that stores all the relevant documents associated with an activity
6. Define the escalation path at each User
7. Facility to upload relevant documents and their encryption so that only Authorized Users are allowed to view them

1. Definitions of Drawers/Cabinets based on Subject / Project / Activity/ Users
2. Supports multiple type of formats of documents (multiple types of content such as HTML, XHTML, XML, XSL, WML, JPEG, TIFF, AVI, MPEG, Word, PDF and Excel in addition to large binary objects)
3. Functionality to be able to Search and Retrieve and View/Print based on User Authorization
4. Maintain and ability to review by versioning tagged with accessed User details including time stamp
5. Audit trail of access and edit / association of Notes/Memos by Users
6. Maintain repository of all deleted entities that could be retrieved if and when needed for re-use or audit purposes including the original document
7. Support encryption of all documents to ensure security and confidentiality
8. Support a scheduler both automatic and manual functionality for Back-up and Archival within and external to the deployed system thus achieving Disaster Recovery and Protection
9. All documents received to be scanned and linked to its appropriate activity. Thus bringing in a totally paperless environment and efficient retrieval

1. Functionality to create the Organization/Roles Structure / Modify as required
2. Associate Personnel to the various Positions/Roles identified
3. Accessibility of this structure to the Workflow Process definition schema
4. Definition of Roles and Responsibilities per Role

1. Functionality to be able to develop eMail Templates for various business actions at each and every step
2. Functionality to be able to define documents via hyperlinks that need to be attached to an eMail Template
3. Functionality to be able to create the eMail with appropriate document attachment Links embedded into the eMail Template
4. Functionality to be able to define the Personnel in association from the Organization/Role schema to whom the eMail has to be sent in the “To” and “Cc” sections of the mail at the time of defining the eMail Template with an option to add a recipient from the Address Book.
5. All eMails’ sent to become part of the Document Traceability functionality for retrieval and audit
6. Functionality to receive eMail response notification on “Read” of the eMail by the Main Recipients and to be registered in the Traceability functionality. This is to be used for update on Users Dashboards and Non-Repudiation

1. Functionality to define SMS templates based on the activity being addressed
2. The Users to receive these SMS’s would be simultaneously defined while defining the Recipients of the SMS as and when defined under eMail Integration

1. All access to the Website and Intranet shall be controlled by the Username and Password issued by the Website Administrator.
2. Functionality for external users to register and obtain their Username and Passwords after authorization
3. Users would have to change their passwords on first access and subsequently
4. Reset Passwords functionality to be automated taking care of security
5. To ensure Authenticity of requesting External User, eMail/SMS challenges could be incorporated
6. All External User Log-in to be challenged by “Captcha” functionality to ensure human interaction. This would be in addition to the Username and Password functionality.

1. On Log-in by any User, a Dashboard to be presented of eMails that have been received and not read, actions pending to be completed by the Logged-in User sorted in the ascending order of time left for completing the activity. All listing to be color coded based on the importance and urgency
2. Activities that have been escalated to the Logged-in User with reason.
3. Hyperlinked activity display for single mouse click to present the business screen of the activity

Integrations to other systems has always been part of all projects executed by iTWINE. It is with such expertise that we believe that we shall be able to achieve integrations to name a few:

1. Payment Gateways
2. eMail and SMS
3. 3^rd Party Applications